Find the HBO Max app and tap on it to reach its App Info page. If you're having trouble playing videos on your computer, try these steps: Make sure you're using a supported browser. Check out solution #3 below for more details. On the same screen, tap ‘Clear Data’ to delete its data, including downloaded TV shows and settings on your device. You can do so on your Android device by opening the Settings app, heading over to Connected devices > Connection Preferences > Cast and selecting your Chromecast device. Let us know in the comments below. Disable your VPN software and check if you can watch HBO Max on Roku after you did that. Try signing out of the HBO Max app, and then signing back in. Make sure your device is connected to the right access point and hit ‘Go’. List of Top 10 Shows, Best Zip Program for Mac: 4 Options to Know. To access HBO Max’s huge library of content, you can either use their app (Android | iOS) or view it on the web at hbomax.com. Some content works, some doesn’t. Re-Add the Channel. The biggest problem to overcome is the US credit card check. HBO Max can be used to stream content on up to three devices simultaneously. Create your new HBO Max account, setting a new ID and password for accessing HBO Max. How do I cancel my subscription or trial? At the moment, there are no direct solution to the issue and this could be one of initial hiccups with the new streaming service that HBO Max is. If you don't have any problems with a different browser, check your browser configuration: See also: Why are there black bars around the video? However, at the launch, a number of AT&T customers were left confused as they could not access the new streaming service. If you sideloaded the version 50.0.0.36 of HBO Max app on your Android TV or Fire TV, then you may experience this error when you open the app on your TV. Clear your browser's cache. If you sign in with a different provider, you will not have access to HBO Max with the provider that you would like. You cannot view HBO Max content on the Hulu app, for example. Press Esc to cancel. Force closing an app is the best way to clear our any processes that the app was running. Sign in to HBOMax.com and try playing a video, Make sure third-party cookies are enabled. To clear the cache of the HBO Max app, go to Settings > and go to Apps > HBO Max > Storage. Read on to find out more. Once done, you need to create a new account on HBO Max using your Hulu account. Right off the bat, as HBO’s new service launched, numerous subscribers complained about not being able to sign in to the app. Also, make sure that all your apps are updated, as out-of-date apps can sometimes cause problems. Solution #3: If neither of the two solutions work, you can proceed to talk to AT&T customer care and asking them to manually add HBO Max to your account. If you are an Amazon Fire TV user and are searching for the HBO Max app, you might be left searching for a long time. During its launch, HBO Max came with support for Chromecast. autoplay Chrome browser). To resolve this, try changing your screen resolution. If you are experiencing problems with the HBO Max app, it could be just that. I have Windows 10 version 1909. Solution #1: Some users have found a solution to the AT&T sign-in issue. As of now, AT&T has not yet stuck up a deal with Amazon to allow the latter to host its service. I use Edge browser. See supported browsers. Make sure you are using the correct credential and mobile providers. To find out how to do this, search for 'clear cache' in your browser's help. So if you have shared your credentials with another party, you may be able to sign in to your account, but not be able to stream content, if there are already 3 users logged in. The highest resolution supported by HBOMax.com is 1080p. Relaunch the app after force closing it. Additionally, if you have a proxy enabled on your VPN, this could interfere with how HBO Max reads your IP address. ► How to create your HBO Max account using provider credentials. Now use the new ID and password to log into the HBO Max app to stream content. Do you have any other issues that we haven’t covered yet? ► How to install HBO Max on Amazon Fire Stick. Type above and press Enter to search. HBO or HBO Max might actually be down While this is rare, it’s possible HBO and HBO Max are not working because they are actually just down. You can sideload the HBO Max APK on your Fire Stick and run the application as you normally would. If your video resolution is greater than 1080p, videos might not play full screen or may be clipped off. Disclaimer: While PrivateVPN works with HBO Max, due to the nature of services like HBO Max making efforts against VPN services, it is not able to guarantee non-stop 100% of the time support at all given times. To exit full-screen mode, click the full-screen icon again or press the Esc key. How Long Does It Take to Transfer Data from PS4 to PS5? Make sure you have added HBO Max as an add-on under your Hulu Account > Manage Add-Ons. In this article, we will cover some of the most common issues that subscribers are facing, with possible solutions for the same. To find out how to do this, search the Internet for 'update + the name of your browser' (i.e. Luckily there is a solution. The same goes for YouTube TV too. Can’t log in to HBO Max after upgrade from HBO Now, HBO Max not able to connect to Chromecast, 11 ways to fix HBO Max not working problem, #1 Make sure you added the HBO Max add-on, #2 Download and use the HBO Max app or Web client, #3 Make sure you are using correct credentials, create a new account on HBO Max using your Hulu account, sideload the HBO Max APK on your Fire Stick, How to install HBO Max on Amazon Fire Stick, How to create your HBO Max account using provider credentials, How to watch HBO MAX outside US (works for abroad users), 3 easy ways to mirror and watch HBO Max on Roku, How to Stop ‘Contact Joined Signal’ Notifications on the App, How to Join Telegram: Step-by-step Guide With Pictures, How to Set Details View for All Folders on Windows 10, How to Remove Microsoft Account From Windows 10. To solve this, you can update the HBO Max app to its latest version from the local apps store present on your TV. This being the case, you might want to check your AT&T plan to verify if you qualify for the promo discount. Samsung in 2021: How Galaxy S21 Gives Us a Peek Into the Future, Discovery Plus vs Discovery Go: Everything You Need To Know, Discovery Plus on AT&T Uverse: All You Need to Know, How to Get and Watch Discovery Plus on Mac and Windows. We hope these fixes helped you with your HBO Max issues. HBO Max provides different ways to sign in to your account. Watch HBO Max With PrivateVPN options or settings and I saw no reference to accelerators. Check out our article below to learn more. Change your browser's settings to allow autoplay for the play.hbomax.com website. If you live outside of the USA and don’t have an American credit card, this can pose an obstacle. This means that even if you have subscribed to HBO Max, you will not be able to access it on your Amazon Fire TV or Fire Stick. If you are using Hulu to stream your HBO Max content, repeat the same with the Hulu app too. Check if the issue is fixed now. This is because HBO’s new service is geographically locked to only operate within the U.S. As of now, there is no indication as to when and if HBO Max will be made available outside of the U.S. Related: How to watch HBO MAX outside US (works for abroad users). However, as you probably guessed, some users are reporting that their Samsung Smart TVs aren't able to access the HBO Max app even though they're in the correct age range. HBO GO. If you live anywhere in the world other than the U.S., you will not be able to access HBO Max. Not a vpn but looks like it can be a dns issue. To sign your self out from all devices, go to ‘Settings’ in the HBO Max app, then ‘Manage devices’. To do this, open a new browser window and search for 'Internet speed test.' After you start playing a video, move your mouse to the lower-right corner and click the full-screen icon (four arrows pointing outwards). Uninstalling and reinstalling the HBO Max app may help you to fix many glitches and bugs. Step Two: Get an HBO Gift Card. Then navigate to Streaming Channels and open the Channel Store. HBO Max representatives, confirm that they encountered problems, with the huge surge of sign-ins within the initial 15 mins of the launch. Several users are unable (via Reddit 1,2) to log in to their HBO Max account, even after subscribing to the service. I can't play videos on HBO Max, either. HBO Max offers different options for users to sign up with. These include those users who got auto-upgraded to HBO Max from their HBO Now account and are now unable to sign in to their account on the web, iOS or Android using their previous credentials. When that doesn’t work, try uninstalling the older version and then install the new HBO Max APK. Max came with support for Chromecast to settings > Manage Add-Ons x button your. 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